DIR/240207 - Media and social media monitoring and analysis services

European Centre for Disease Prevention and Control

ECDC requires media and social media monitoring covering all EU/EEA countries at national and regional levels, Switzerland, the United Kingdom, and selected media in the US. An online database with regularly updated information on media clippings, spokespeople mentioned, sources, sentiment, countries where the coverage took place, and reach, amongst others, is required. Scans of print articles, as well as those that might be behind paywalled publications should also be made available in such a database. This database should be accessible for ECDC via log in. The database should provide dashboards for analysis of specific keywords or topics mentioned in connection with ECDC. The contractor shall provide a daily review of ECDC’s mentions in media and the most significant mentions on social media (the latter ranked according to the level of engagement). The daily review should include all mentions in media of ECDC in all EU/EEA languages, covering the widest possible number of outlets at national and regional levels, as well as a number of pan-European outlets (some of which may require payment to access their content). The daily review should include a translation of the title and the summary in English of each media clipping, the sentiment, the name of the journalist when available, and a link to the media output if the media clipping was published online, or to the online database if the media clipping is available in print or from a paywalled publication. ECDC requires quarterly and annual reports including a quantitative and qualitative analysis of the coverage during specific timeframes. The analysis should include aspects such as trends in topics, sources, sentiment analysis, peaks in coverage and reach. For social media, the quantitative and qualitative analysis should also include e.g. engagement and overall visibility of posts mentioning ECDC, top accounts, and reach, amongst others. Furthermore, the contractor shall provide thematic reports (max 2 per year) developed in the same way as the quarterly and annual reports and developed on a case-by-case basis and in agreement with ECDC. For all reports, the contractor may be tasked to monitor media at an international level beyond the EU/EEA and third countries included in the framework contract, should the need arise and as specified in a specific contract. The contractor must ensure that a contact point is available on ECDC’s working days to deal with editorial and/or technical issues and requests. If ECDC finds that e.g. important media items are missing or that the summaries or translations of the titles are incorrect or misleading, the contractor will correct any issues within 24 hours without additional cost. In 2023, ECDC had 8K media clippings, 56K in 2022, 24K in 2021. In 2020 there were more than 120K mentions but this was exceptional due to the COVID-19 pandemic. There is no data available for 2019. In 2018 there were 11K media clippings, and 2017 there were 8K. ECDC estimates that in the coming years, there will be at least 50K clippings per year, three quarters of which are from online media sources. All costs related to data acquisition from the clipping providers shall be covered by the contractor.

Sista ansökningsdag

Tidsfristen för mottagande av anbud var 2024-10-17. Upphandlingen offentliggjordes den 2024-09-02.

Leverantörer

Följande leverantörer nämns i tilldelningsbeslut eller andra upphandlingsdokument:

• Newton Media a.s.

Vem?

• European Centre for Disease Prevention and Control

Vad?

Var?

• Luxembourg › Luxembourg
• Région de Bruxelles-Capitale/ Brussels Hoofdstedelijk Gewest › Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad
• Stockholm › Stockholms län

Upphandlingshistorik

Datum	Dokument
2024-09-02	Meddelande om upphandling
2025-01-14	Meddelande om tilldelning

Meddelande om upphandling (2024-09-02)
Objekt
Upphandlingens omfattning
Titel: DIR/240207 - Media and social media monitoring and analysis services
Referensnummer: ECDC/2024/OP/0013
Kort beskrivning:

Kort beskrivning

ECDC requires media and social media monitoring covering all EU/EEA countries at national and regional levels, Switzerland, the United Kingdom, and selected media in the US. An online database with regularly updated information on media clippings, spokespeople mentioned, sources, sentiment, countries where the coverage took place, and reach, amongst others, is required. Scans of print articles, as well as those that might be behind paywalled publications should also be made available in such a database. This database should be accessible for ECDC via log in. The database should provide dashboards for analysis of specific keywords or topics mentioned in connection with ECDC.

The contractor shall provide a daily review of ECDC’s mentions in media and the most significant mentions on social media (the latter ranked according to the level of engagement). The daily review should include all mentions in media of ECDC in all EU/EEA languages, covering the widest possible number of outlets at national and regional levels, as well as a number of pan-European outlets (some of which may require payment to access their content). The daily review should include a translation of the title and the summary in English of each media clipping, the sentiment, the name of the journalist when available, and a link to the media output if the media clipping was published online, or to the online database if the media clipping is available in print or from a paywalled publication.

ECDC requires quarterly and annual reports including a quantitative and qualitative analysis of the coverage during specific timeframes. The analysis should include aspects such as trends in topics, sources, sentiment analysis, peaks in coverage and reach. For social media, the quantitative and qualitative analysis should also include e.g. engagement and overall visibility of posts mentioning ECDC, top accounts, and reach, amongst others.

Furthermore, the contractor shall provide thematic reports (max 2 per year) developed in the same way as the quarterly and annual reports and developed on a case-by-case basis and in agreement with ECDC. For all reports, the contractor may be tasked to monitor media at an international level beyond the EU/EEA and third countries included in the framework contract, should the need arise and as specified in a specific contract.

The contractor must ensure that a contact point is available on ECDC’s working days to deal with editorial and/or technical issues and requests. If ECDC finds that e.g. important media items are missing or that the summaries or translations of the titles are incorrect or misleading, the contractor will correct any issues within 24 hours without additional cost.

In 2023, ECDC had 8K media clippings, 56K in 2022, 24K in 2021. In 2020 there were more than 120K mentions but this was exceptional due to the COVID-19 pandemic. There is no data available for 2019. In 2018 there were 11K media clippings, and 2017 there were 8K. ECDC estimates that in the coming years, there will be at least 50K clippings per year, three quarters of which are from online media sources. All costs related to data acquisition from the clipping providers shall be covered by the contractor.

Typ av kontrakt: Tjänster
Produkter/tjänster: Konsulttjänster för marknadsföring 📦
Beräknat värde exklusive moms: 850 000 EUR 💰
Upphandlingen är också lämplig för små och medelstora företag ✅
Beskrivning
Intern identifierare: ECDC/2024/OP/0013
Ytterligare produkter/tjänster: Public relations 📦
Varaktighet: 48 månader
Ytterligare information om förlängningar:

The framework contract is concluded for an initial period of 12 (twelve) months, renewable 3 (three) time(s). Please consult the draft framework contract in the procurement documents.

Information om alternativen
Alternativ ✅
Beskrivning av alternativen:

provided they are in conformity with the basic project, new services or works consisting in the repetition of similar services or works, may be entrusted up to 50 % of the initial contract to the initial contractor by negotiated procedure without prior publication of a contract notice.

Kriterier för tilldelning
Kvalitetskriterium (namn): Please consult the procurement documents.
Kvalitetskriterium (viktning): 60
Pris ✅
Pris (korrigeringskoefficient): 40
Titel
Partiets identifikationsnummer: LOT-0001

Förfarande
Typ av förfarande
Öppet förfarande ✅
Rättslig grund: 32018R1046
Administrativ information
Tidsfrist för mottagande av anbud eller begäran om deltagande: 2024-10-17 16:00:59 📅
Villkor för öppnande av anbud: 2024-10-21 12:00:00 📅
Språk på vilka anbud eller ansökningar om deltagande kan lämnas in: bulgariska 🗣️
tjeckiska 🗣️

+ 22 fler

danska 🗣️
tyska 🗣️
grekiska 🗣️
engelska 🗣️
spanska 🗣️
estniska 🗣️
finska 🗣️
franska 🗣️
iriska 🗣️
kroatiska 🗣️
ungerska 🗣️
italienska 🗣️
litauiska 🗣️
lettiska 🗣️
maltesiska 🗣️
nederländska 🗣️
polska 🗣️
portugisiska 🗣️
rumänska 🗣️
slovakiska 🗣️
slovenska 🗣️
svenska 🗣️

Minimitid under vilken anbudsgivaren måste upprätthålla anbudet: 6 månader
Information om ett ramavtal eller ett dynamiskt inköpssystem
Ramavtal med flera operatörer ✅
Villkoren för upphandlingen
Öppningsdatum: 2024-10-21 12:00:00 📅
Elektronisk fakturering: Tillåten
Elektronisk betalning kommer att användas ✅
Sista dag för att begära kompletterande information: 2024-10-15 📅
Kriterier för tilldelning
Vikttyp: Viktning (procentandel, exakt)

Juridisk, ekonomisk, finansiell och teknisk information
Villkor för deltagande
Förteckning och kortfattad beskrivning av villkoren: Please consult the procurement documents.
Ekonomisk och finansiell ställning
Förteckning och kortfattad beskrivning av urvalskriterierna: Please consult the procurement documents.
Villkor för deltagande
Uteslutningsgrund: Konkurs
Beskrivning av uteslutningsgrunder: For the full list of exclusion grounds please consult the procurement documents.

Upphandlande myndighet
Namn och adresser
Namn: European Centre for Disease Prevention and Control
Nationellt registreringsnummer: ECDC
Avdelning: Director’s Office (DIR)
Postadress: Gustav III:s Boulevard 40
Postnummer: 169 73
Postort: Solna
Region: Stockholms län 🏙️
Land: Sverige 🇸🇪
E-post: procurement@ecdc.europa.eu 📧
Telefon: +46 8 586 010 00 📞
URL: https://www.ecdc.europa.eu/en 🌏
Typ av upphandlande myndighet
EU-institution/organ eller internationell organisation
Huvudsaklig verksamhet
Allmän offentlig förvaltning
Kommunikation
URL för dokument: https://ec.europa.eu/info/funding-tenders/opportunities/portal/screen/opportunities/tender-details/76becba7-f656-489b-b4d9-fb120d254e91-CN?#anchorDocuments 🌏
URL för deltagande: https://webgate.ec.europa.eu/digit/opsys/esubmission?cftUuid=76becba7-f656-489b-b4d9-fb120d254e91 🌏
URL till upphandlingsverktyget: https://ec.europa.eu/info/funding-tenders/opportunities/portal/screen/opportunities/tender-details/76becba7-f656-489b-b4d9-fb120d254e91-CN?#anchorDocuments 🌏
Namn: Funding and Tenders Portal
Identifierare för tidigare meddelande: 396787-2024
Språk för upphandlingsdokumentet: engelska 🗣️
Elektronisk inlämning: Krävs

Kompletterande information
Ytterligare information

In case of unavailability or disruptions in the functioning of the electronic means of communication provided in Section 5.1.11 in the last 5 calendar days before the time limit for receipt indicated in Section 5.1.12, the contracting authority reserves the right to extend this time limit and publish the extension at the Internet address provided in Section 5.1.11, without a preceding publication of a corrigendum to this notice. Economic operators interested in this procurement are invited to subscribe to the call for tenders at the address in Section 5.1.11 in order to get notified when new information or documents are published.

Granskningsorgan
Namn: Court of Justice of the European Union
Nationellt registreringsnummer: CURIA
Postadress: Rue du Fort Niedergrünewald
Postnummer: L-2925
Postort: Luxembourg
Region: Luxembourg 🏙️
Land: Luxemburg 🇱🇺
E-post: gc.registry@curia.europa.eu 📧
Telefon: +352 4303-1 📞
URL: http://curia.europa.eu 🌏
Information om elektroniska arbetsflöden
Elektronisk fakturering kommer att accepteras
Källa: OJS 2024/S 172-529299 (2024-09-02)

Meddelande om tilldelning (2025-01-14)
Objekt
Upphandlingens omfattning
Beräknat värde exklusive moms: 850 000 EUR 💰
Högsta värdet på ramavtalen i det här meddelandet: 850 000 EUR 💰

Tilldelning av kontrakt
Ett kontrakt/parti tilldelas ✅
Partiets identifikationsnummer: LOT-0001
Kontraktets nummer: ECDC/2024/023
Datum för ingående av avtalet: 2025-01-08 📅
Information om anbud
Antal anbud som mottagits på elektronisk väg: 9
Uppgifter om kontraktets/partiets värde (exklusive moms)
Högsta värde för ramavtalet: 850 000 EUR 💰
Identifierare för anbudsgivare: NEWTON Media a.s.
Identifierare för del eller grupp av delar: LOT-0001
Entreprenörens namn och adress
Namn: NEWTON Media a.s.
Nationellt registreringsnummer: CZ28168356
Postadress: Na Pankráci 1683/127
Postnummer: 140 00
Postort: Prague
Region: Extra-Regio NUTS 3 🏙️
Land: Tjeckien 🇨🇿
E-post: sales@newtonmedia.cz 📧
Telefon: +420225540111 📞
Källa: OJS 2025/S 010-029127 (2025-01-14)

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