CRM system

Linnéuniversitetet

Procurement CRM system

Sista ansökningsdag

Tidsfristen för mottagande av anbud var 2023-01-25. Upphandlingen offentliggjordes den 2022-12-19.

Vem?

• Linnéuniversitetet

Vad?

Var?

• Södra Sverige › Småland med öarna

Upphandlingshistorik

Datum	Dokument
2022-12-19	Meddelande om upphandling
2023-03-07	Meddelande om tilldelning

Meddelande om upphandling (2022-12-19)
Objekt
Upphandlingens omfattning
Titel: Utveckling av kundanpassad programvara
Referensnummer: 2022/3148-2.1.6
Kort beskrivning: Procurement CRM system
Meddelandeinformation
Originalspråk: engelska 🗣️
Dokumenttyp: Meddelande om upphandling
Kontraktets art: Tjänster
Reglering: Europeiska unionen – inom ramen för avtalet om offentlig upphandling
Gemensam upphandlingsterminologi (CPV)
Kod: Utveckling av kundanpassad programvara 📦
Ytterligare CPV-kod: Programvara för schemaläggning 📦
Plats för genomförandet
NUTS-region: Småland med öarna 🏙️

Förfarande
Förfarandetyp: Öppet förfarande
Anbudstyp: Anbud på alla delar
Kriterier för tilldelning
Det ekonomiskt mest fördelaktiga

Upphandlande myndighet
Identitet
Land: Sverige 🇸🇪
Upphandlande myndighet (typ): Regional eller lokal myndighet
Upphandlande myndighet (namn): Linnéuniversitetet
Postadress: Linnéuniversitetet
Postnummer: 391 82
Postort: Växjö
Kontakt
Webbadress: http://www.lnu.se 🌏
E-post: niklas.johansson@lnu.se 📧
URL för dokument: https://tendsign.com/doc.aspx?UniqueId=afdxxcemfp&GoTo=Docs 🌏
URL för deltagande: https://tendsign.com/doc.aspx?UniqueId=afdxxcemfp&GoTo=Tender 🌏

Referens
Datum
Avsändningsdatum: 2022-12-19 📅
Sista anbudsdag: 2023-01-25 📅
Publiceringsdatum: 2022-12-23 📅
Startdatum: 2023-03-01 📅
Slutdatum: 2025-02-28 📅
Identifierare
Meddelandenummer: 2022/S 248-724091
EUT-S-nummer: 248
Ytterligare information
Mercell notice: https://opic.com/id/afdxxcemfp

Objekt
Upphandlingens omfattning
Beskrivning av förnyelser: 2 extensions per 12 months

Förfarande
Rättslig grund: 32014L0024
Tidpunkt för mottagande av anbud: 23:59
Språk på vilka anbud eller ansökningar om deltagande kan lämnas in: svenska 🗣️
engelska 🗣️
Anbudens giltighetstid: 2023-04-25 📅
Datum för öppnande av anbud: 2023-01-26 📅
Tidpunkt för öppnande av anbud: 00:00

Upphandlande myndighet
Identitet
Nationellt registreringsnummer: 202100-6271
Kontakt
Kontaktpunkt: Niklas Johansson
URL för dokument: https://tendsign.com/doc.aspx?UniqueId=afdxxcemfp&GoTo=Docs 🌏

Kompletterande information
Granskningsorgan
Namn: Förvaltningsrätten
Postort: Växjö
Land: Sverige 🇸🇪
Källa: OJS 2022/S 248-724091 (2022-12-19)

Meddelande om tilldelning (2023-03-07)
Objekt
Meddelandeinformation
Dokumenttyp: Meddelande om tilldelning

Förfarande
Anbudstyp: Ej tillämpligt
Kriterier för tilldelning
Lägsta pris

Referens
Datum
Avsändningsdatum: 2023-03-07 📅
Publiceringsdatum: 2023-03-10 📅
Identifierare
Meddelandenummer: 2023/S 050-144983
Refererar till meddelande: 2022/S 248-724091
EUT-S-nummer: 50
Ytterligare information

Motivation for cancelling After careful consideration, Linnaeus University has decided to cancel the procurement of CRM system. We decided to take this decision in favor of exploring the possibility of developing our own solution based on the software-portfolio already accessible at the university. We deeply appreciate your offer and the effort put into it. We are also very thankful for the demo presentation and for the friendly, professional, and prompt reply to any questions we’ve had. We would also like to share our overall impressions of your offer; 1. We really liked that the system seems well-developed and cover many functionalities. The e-mail template function is excellent and helpful for creating professional-looking emails and it also seems easy to set and adapt a customer journey. The options on how to work with business contacts were also very appreciated. 2. Among our concerns is that the service, from our perspective, seems developed mainly for larger companies rather than education institutions. We therefore see the need for extensive adaptions and a long implementation process to set the user experience and work flows according to our expectations and the Swedish academic context (which differs extensively from many other countries). Related to that, the cost is another concern, as even the lower end of the offered price range would stretch our budget. Our evaluation so far is primarily based on the software, but there are also still uncertainties by Lnu related to GDPR, that the company is based outside the EU etc. Again, we are very thankful for your kind and professional approach, and you are of course welcome to contact us with any additional questions you might have. We wish you all the best and success in your future business. Mercell notice: https://opic.com/id/afgxfdpzfy

Ytterligare information

Motivation for cancelling

After careful consideration, Linnaeus University has decided to cancel the procurement of CRM system. We decided to take this decision in favor of exploring the possibility of developing our own solution based on the software-portfolio already accessible at the university.

We deeply appreciate your offer and the effort put into it. We are also very thankful for the demo presentation and for the friendly, professional, and prompt reply to any questions we’ve had. We would also like to share our overall impressions of your offer;

1. We really liked that the system seems well-developed and cover many functionalities. The e-mail template function is excellent and helpful for creating professional-looking emails and it also seems easy to set and adapt a customer journey. The options on how to work with business contacts were also very appreciated.

2. Among our concerns is that the service, from our perspective, seems developed mainly for larger companies rather than education institutions. We therefore see the need for extensive adaptions and a long implementation process to set the user experience and work flows according to our expectations and the Swedish academic context (which differs extensively from many other countries). Related to that, the cost is another concern, as even the lower end of the offered price range would stretch our budget. Our evaluation so far is primarily based on the software, but there are also still uncertainties by Lnu related to GDPR, that the company is based outside the EU etc.

Again, we are very thankful for your kind and professional approach, and you are of course welcome to contact us with any additional questions you might have. We wish you all the best and success in your future business.

Mercell notice: https://opic.com/id/afgxfdpzfy

Motivation for cancelling

After careful consideration, Linnaeus University has decided to cancel the procurement of CRM system. We decided to take this decision in favor of exploring the possibility of developing our own solution based on the software-portfolio already accessible at the university.

We deeply appreciate your offer and the effort put into it. We are also very thankful for the demo presentation and for the friendly, professional, and prompt reply to any questions we’ve had. We would also like to share our overall impressions of your offer;

1. We really liked that the system seems well-developed and cover many functionalities. The e-mail template function is excellent and helpful for creating professional-looking emails and it also seems easy to set and adapt a customer journey. The options on how to work with business contacts were also very appreciated.

2. Among our concerns is that the service, from our perspective, seems developed mainly for larger companies rather than education institutions. We therefore see the need for extensive adaptions and a long implementation process to set the user experience and work flows according to our expectations and the Swedish academic context (which differs extensively from many other countries). Related to that, the cost is another concern, as even the lower end of the offered price range would stretch our budget. Our evaluation so far is primarily based on the software, but there are also still uncertainties by Lnu related to GDPR, that the company is based outside the EU etc.

Again, we are very thankful for your kind and professional approach, and you are of course welcome to contact us with any additional questions you might have. We wish you all the best and success in your future business.

Mercell notice: https://opic.com/id/afgxfdpzfy

Källa: OJS 2023/S 050-144983 (2023-03-07)

Nya upphandlingar inom relaterade kategorier 🆕

IT-tjänster: konsultverksamhet, programvaruutveckling, Internet och stöd (>20 nya upphandlingar)

Programmering av mjukvara samt rådgivning (>20)

Utveckling av kundanpassad programvara (1)