Objective The municipality has identified a need to renew and enhance the citizen response system alongside a solid support for the ITIL & Siam processes. Värmdö Municipality intends to procure a user-friendly, but yet a system with advanced capabilities to enable consolidation of several smaller niche tools in order to create a more holistic overview of what we do and what needs more support & attention. A system with capabilities to enhance the Citizen response process and the ITIL & processes within a municipalities responsibility. The goal is that this system should become the “one system of record” over time, visualizing the services that we provide towards the Citizens and corporations in need for such services. Enhancing the citizen & company response quality, shortening response times. The system should also cater for a high degree of self-service capabilities knowledge DB, gamification of a variety application journeys in relation to the wide range of services and related internal work processes. The system should be a true SaaS, meaning that upgrades should be handled through small incremental upgrades with close to zero impact on our organization.
Sista ansökningsdag
Tidsfristen för mottagande av anbud var 2024-07-03.
Upphandlingen offentliggjordes den 2024-05-31.
Meddelande om upphandling (2024-05-31) Objekt Upphandlingens omfattning
Titel: Service Management System for Värmdö Municipaliy
Kort beskrivning:
“Objective
The municipality has identified a need to renew and enhance the citizen response system alongside a solid support for the ITIL & Siam processes....”
Kort beskrivning
Objective
The municipality has identified a need to renew and enhance the citizen response system alongside a solid support for the ITIL & Siam processes. Värmdö Municipality intends to procure a user-friendly, but yet a system with advanced capabilities to enable consolidation of
several smaller niche tools in order to create a more holistic overview of what we do and what needs more support & attention.
A system with capabilities to enhance the Citizen response process and the ITIL & processes within a municipalities responsibility. The goal is that this system should become the “one system of record” over time, visualizing the services that we provide towards the Citizens and corporations in need for such services. Enhancing the citizen & company response quality, shortening response times. The system should also cater for a high degree of self-service capabilities knowledge DB, gamification of a variety application journeys in relation to the wide range of services and related internal work processes. The system should be a true SaaS, meaning that upgrades should be handled through small incremental upgrades with close to zero impact on our organization.
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Typ av kontrakt: Tjänster
Produkter/tjänster: IT-tjänster: konsultverksamhet, programvaruutveckling, Internet och stöd📦
Beräknat värde exklusive moms: 8 000 000 SEK 💰
Information om partier
Anbud får lämnas in för ett maximalt antal partier: 1
Beskrivning
Beskrivning av upphandlingen:
“Objective
The municipality has identified a need to renew and enhance the citizen response system alongside a solid support for the ITIL & Siam processes....”
Beskrivning av upphandlingen
Objective
The municipality has identified a need to renew and enhance the citizen response system alongside a solid support for the ITIL & Siam processes. Värmdö Municipality intends to procure a user-friendly, but yet a system with advanced capabilities to enable consolidation of
several smaller niche tools in order to create a more holistic overview of what we do and what needs more support & attention.
A system with capabilities to enhance the Citizen response process and the ITIL & processes within a municipalities responsibility. The goal is that this system should become the “one system of record” over time, visualizing the services that we provide towards the Citizens and corporations in need for such services. Enhancing the citizen & company response quality, shortening response times. The system should also cater for a high degree of self-service capabilities knowledge DB, gamification of a variety application journeys in relation to the wide range of services and related internal work processes. The system should be a true SaaS, meaning that upgrades should be handled through small incremental upgrades with close to zero impact on our organization.
Visa mer Information om begränsningar av antalet kandidater som kan inbjudas
Planerat minimiantal: 3
Titel
Partiets identifikationsnummer: LOT-0001
Förfarande Typ av förfarande
Förhandlat förfarande med föregående konkurrensutsättning ✅ Administrativ information
Tidsfrist för mottagande av anbud eller begäran om deltagande: 2024-07-03 00:00:00 📅
Språk på vilka anbud eller ansökningar om deltagande kan lämnas in: svenska 🗣️
Språk på vilka anbud eller ansökningar om deltagande kan lämnas in: engelska 🗣️
Upphandlande myndighet Namn och adresser
Namn: Värmdö kommun
Nationellt registreringsnummer: 212000-0035
Postadress: Skogsbovägen 9-11
Postnummer: 134 30
Postort: Gustavsberg
Region: Stockholms län🏙️
Land: Sverige 🇸🇪
E-post: upphandling@varmdo.se📧
Telefon: 08-570 470 00📞 Typ av upphandlande myndighet
Regionala/lokala myndigheter
Huvudsaklig verksamhet
Allmänna offentliga tjänster
Kommunikation
URL för dokument: https://www.e-avrop.com/varmdo/e-Upphandling/NoticeLink.aspx?id=99669🌏
Kompletterande information Granskningsorgan
Namn: Förvaltningsrätten i Stockholm
Nationellt registreringsnummer: 202100-2742
Postnummer: 115 76
Postort: Stockholm
Region: Stockholms län🏙️
Land: Sverige 🇸🇪
E-post: forvaltningsrattenistockholm@dom.se📧
Telefon: +46 8-561 680 00📞
URL: https://www.domstol.se/forvaltningsratten-i-stockholm/🌏 Information om elektroniska arbetsflöden
Elektronisk fakturering kommer att accepteras
Elektronisk betalning kommer att användas
Källa: OJS 2024/S 107-329197 (2024-05-31)