Service Management System for Värmdö Municipaliy

Värmdö kommun

Objective The municipality has identified a need to renew and enhance the citizen response system alongside a solid support for the ITIL & Siam processes. Värmdö Municipality intends to procure a user-friendly, but yet a system with advanced capabilities to enable consolidation of several smaller niche tools in order to create a more holistic overview of what we do and what needs more support & attention. A system with capabilities to enhance the Citizen response process and the ITIL & processes within a municipalities responsibility. The goal is that this system should become the “one system of record” over time, visualizing the services that we provide towards the Citizens and corporations in need for such services. Enhancing the citizen & company response quality, shortening response times. The system should also cater for a high degree of self-service capabilities knowledge DB, gamification of a variety application journeys in relation to the wide range of services and related internal work processes. The system should be a true SaaS, meaning that upgrades should be handled through small incremental upgrades with close to zero impact on our organization.

Sista ansökningsdag

Tidsfristen för mottagande av anbud var 2024-07-03. Upphandlingen offentliggjordes den 2024-05-31.

Vem? Vad? Var?
Upphandlingshistorik
Datum Dokument
2024-05-31 Meddelande om upphandling
Meddelande om upphandling (2024-05-31)
Objekt
Upphandlingens omfattning
Titel: Service Management System for Värmdö Municipaliy
Kort beskrivning:
Objective  The municipality has identified a need to renew and enhance the citizen response system alongside a solid support for the ITIL & Siam processes. Värmdö Municipality intends to procure a user-friendly, but yet a system with advanced capabilities to enable consolidation of several smaller niche tools in order to create a more holistic overview of what we do and what needs more support & attention.  A system with capabilities to enhance the Citizen response process and the ITIL & processes within a municipalities responsibility. The goal is that this system should become the “one system of record” over time, visualizing the services that we provide towards the Citizens and corporations in need for such services.  Enhancing the citizen & company response quality, shortening response times. The system should also cater for a high degree of self-service capabilities knowledge DB, gamification of a variety application journeys in relation to the wide range of services and related internal work processes. The system should be a true SaaS, meaning that upgrades should be handled through small incremental upgrades with close to zero impact on our organization.
Visa mer
Typ av kontrakt: Tjänster
Produkter/tjänster: IT-tjänster: konsultverksamhet, programvaruutveckling, Internet och stöd 📦
Beräknat värde exklusive moms: 8 000 000 SEK 💰
Andra begränsningar för leveransplatsen: Var som helst inom Europeiska ekonomiska samarbetsområdet
Information om partier
Anbud får lämnas in för ett maximalt antal partier: 1
Beskrivning
Intern identifierare: urn:eavrop:mdn:ProcurementProject:100673:Lot:1
Typ av kontrakt: Tjänster
Produkter/tjänster: IT-tjänster: konsultverksamhet, programvaruutveckling, Internet och stöd 📦
Högst antal förlängningar: 0
Information om begränsningar av antalet kandidater som kan inbjudas
Planerat minimiantal: 3
Titel
Partiets identifikationsnummer: LOT-0001

Förfarande
Typ av förfarande
Förhandlat förfarande med föregående konkurrensutsättning ✅
Rättslig grund: Direktiv 2014/24/EU
Administrativ information
Tidsfrist för mottagande av anbud eller begäran om deltagande: 2024-07-03 00:00:00 📅
Språk på vilka anbud eller ansökningar om deltagande kan lämnas in: svenska 🗣️
engelska 🗣️
Villkoren för upphandlingen
svenska 🗣️
engelska 🗣️
Elektronisk fakturering: Krävs
Elektronisk betalning kommer att användas ✅

Juridisk, ekonomisk, finansiell och teknisk information
Villkor för deltagande
Uteslutningsgrund:
Barnarbete och andra former av människohandel
Bedrägerier
Betalning av skatter
+ 5 fler
Betalning av socialförsäkringsavgifter
Deltagande i en kriminell organisation
Korruption
Penningtvätt eller finansiering av terrorism
Terroristbrott eller brott med anknytning till terroristverksamhet
Beskrivning av uteslutningsgrunder:
Has the economic operator itself or any person who is a member of its administrative, management or supervisory body or has powers of representation, decision or control therein been the subject of a conviction by final judgment for…
… participation in a criminal organisation, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable?
… corruption, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable?
… fraud, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable?
… terrorist offences or offences linked to terrorist activities, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable?
… money laundering or terrorist financing, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable?
… child labour and other forms of trafficking in human beings, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable?
Has the economic operator breached its obligations relating to the payment…
… of taxes, both in the country in which it is established and in Member State of the contracting authority or contracting entity if other than the country of establishment?
… social security contributions, both in the country in which it is established and in Member State of the contracting authority or contracting entity if other than the country of establishment?

Upphandlande myndighet
Namn och adresser
Namn: Värmdö kommun
Nationellt registreringsnummer: 212000-0035
Postadress: Skogsbovägen 9-11
Postnummer: 134 30
Postort: Gustavsberg
Region: Stockholms län 🏙️
Land: Sverige 🇸🇪
E-post: upphandling@varmdo.se 📧
Telefon: 08-570 470 00 📞
Typ av upphandlande myndighet
Regional eller lokal myndighet
Huvudsaklig verksamhet
Allmän offentlig förvaltning
Kommunikation
URL för dokument: https://www.e-avrop.com/varmdo/e-Upphandling/NoticeLink.aspx?id=99669 🌏
Kriterierna kommer att användas för att välja anbudssökande som bjuds in att delta i det andra steget i förfarandet ✅
Elektronisk inlämning: Tillåten

Kompletterande information
Granskningsorgan
Namn: Förvaltningsrätten i Stockholm
Nationellt registreringsnummer: 202100-2742
Postnummer: 115 76
Postort: Stockholm
Region: Stockholms län 🏙️
Land: Sverige 🇸🇪
E-post: forvaltningsrattenistockholm@dom.se 📧
Telefon: +46 8-561 680 00 📞
URL: https://www.domstol.se/forvaltningsratten-i-stockholm/ 🌏
Information om elektroniska arbetsflöden
Elektronisk fakturering kommer att accepteras
Elektronisk betalning kommer att användas
Meddelandeinformation
Önskat offentliggörandedatum: 2024-06-03+02:00 📅
Källa: OJS 2024/S 107-329197 (2024-05-31)
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Region:
Sverige Östra Sverige Stockholm Stockholms län