Ticketing and CRM system

Kungliga Operan Aktiebolag

Kungliga Operan seek to procure a new ticketing and CRM system,with the vision to offer its customers 1 of the best online buying experiences and customer journeys in Sweden within the cultural and performing arts sphere.
The contracted system must also handle donations and sales of merchandise as well as support customer relationship management (CRM) and internal marketing and administrative functions and systems linked to sales, such as analytics, reports and financial reporting.

Sista ansökningsdag

Tidsfristen för mottagande av anbud var 2018-05-31. Upphandlingen offentliggjordes den 2018-04-25.

Vem? Vad? Var?
Upphandlingshistorik
Datum Dokument
2018-04-25 Meddelande om upphandling
2018-10-15 Meddelande om tilldelning
Meddelande om upphandling (2018-04-25)
Objekt
Upphandlingens omfattning
Titel: Informationssystem
Referensnummer: (n/a)
Kort beskrivning:
Kungliga Operan seek to procure a new ticketing and CRM system,with the vision to offer its customers 1 of the best online buying experiences and customer journeys in Sweden within the cultural and performing arts sphere. The contracted system must also handle donations and sales of merchandise as well as support customer relationship management (CRM) and internal marketing and administrative functions and systems linked to sales, such as analytics, reports and financial reporting.
Visa mer
Meddelandeinformation
Originalspråk: engelska 🗣️
Dokumenttyp: Meddelande om upphandling
Kontraktets art: Tjänster
Reglering: Europeiska unionen – inom ramen för avtalet om offentlig upphandling
Gemensam upphandlingsterminologi (CPV)
Kod: Informationssystem 📦
Ytterligare CPV-kod: Programvara för administration 📦
Plats för genomförandet
NUTS-region: Stockholms län 🏙️

Förfarande
Förfarandetyp: Öppet förfarande
Anbudstyp: Anbud på alla delar
Kriterier för tilldelning
Det ekonomiskt mest fördelaktiga

Upphandlande myndighet
Identitet
Land: Sverige 🇸🇪
Upphandlande myndighet (typ): Annat
Upphandlande myndighet (namn): Kungliga Operan Aktiebolag
Postadress: Box 16094
Postnummer: 10322
Postort: Stockholm
Kontakt
Webbadress: http://www.operan.se 🌏
E-post: heli.thome@operan.se 📧
URL för dokument: https://tendsign.com/doc.aspx?UniqueId=afodqjtgin&GoTo=Docs 🌏
URL för deltagande: https://tendsign.com/doc.aspx?UniqueId=afodqjtgin&GoTo=Tender 🌏

Referens
Datum
Avsändningsdatum: 2018-04-25 📅
Sista anbudsdag: 2018-05-31 📅
Publiceringsdatum: 2018-04-26 📅
Identifierare
Meddelandenummer: 2018/S 081-181752
EUT-S-nummer: 81
Ytterligare information
Visma notice: https://opic.com/id/afodqjtgin

Objekt
Upphandlingens omfattning
Kort beskrivning:
Kungliga Operan seek to procure a new ticketing and CRM system,with the vision to offer its customers 1 of the best online buying experiences and customer journeys in Sweden within the cultural and performing arts sphere.
The contracted system must also handle donations and sales of merchandise as well as support customer relationship management (CRM) and internal marketing and administrative functions and systems linked to sales, such as analytics, reports and financial reporting.
Visa mer
Varaktighet: 48 månader
Beskrivning av alternativen:
The Customer can order additional functionality and further development of the system as options. The tenderer has even the possibility to offer externally hosted payment services as an option. The terms for the options are described in the RFT documents.
Visa mer

Förfarande
Tidpunkt för mottagande av anbud: 23:59
Språk på vilka anbud eller ansökningar om deltagande kan lämnas in: svenska 🗣️
engelska 🗣️
Anbudens giltighetstid: 2018-08-31 📅
Datum för öppnande av anbud: 2018-06-01 📅
Tidpunkt för öppnande av anbud: 00:00

Upphandlande myndighet
Identitet
Nationellt registreringsnummer: 556190-3294
Annan typ av upphandlande myndighet: limited company owned by the Swedish State
Kontakt
Kontaktpunkt: Heli Thomé
URL för dokument: https://tendsign.com/doc.aspx?UniqueId=afodqjtgin&GoTo=Docs 🌏

Kompletterande information
Granskningsorgan
Namn: Förvaltningsrätten
Postort: Stockholm
Land: Sverige 🇸🇪
Källa: OJS 2018/S 081-181752 (2018-04-25)
Meddelande om tilldelning (2018-10-15)
Objekt
Upphandlingens omfattning
Kort beskrivning:
Kungliga Operan seek to procure a new ticketing and CRM system,with the vision to offer its customers one of the best online buying experiences and customer journeys in Sweden within the cultural and performing arts sphere. The contracted system must also handle donations and sales of merchandise as well as support customer relationship management (CRM) and internal marketing and administrative functions and systems linked to sales, such as analytics, reports and financial reporting.
Visa mer
Meddelandeinformation
Dokumenttyp: Meddelande om tilldelning

Förfarande
Anbudstyp: Ej tillämpligt
Kriterier för tilldelning
Lägsta pris

Referens
Datum
Avsändningsdatum: 2018-10-15 📅
Publiceringsdatum: 2018-10-17 📅
Identifierare
Meddelandenummer: 2018/S 200-455287
Refererar till meddelande: 2018/S 081-181752
EUT-S-nummer: 200
Ytterligare information
Motivation for cancelling: After reviewing the tenders as stated in chapter 10 (Subsections a and b) in the Tender document, Operan came to the conclusion that all the tenders contained some non-conformities. Therefore all the tenders were rejected. The tenderers received their individual feedback on 8.6.2018. All the tenderers accepted the decision. Due to the fact that Operan did not receive any qualified tenders and the provisions pursuant to Chapter 6, Sections 12-13 of the Swedish Public Procurement Act (2016:1145) (“PPA”) were considered to be fulfilled, Operan decided to convert the procurement procedure to negotiated procedure without prior publication. Visma notice: https://opic.com/id/aflihayjmc
Visa mer

Objekt
Upphandlingens omfattning
Kort beskrivning:
Kungliga Operan seek to procure a new ticketing and CRM system,with the vision to offer its customers one of the best online buying experiences and customer journeys in Sweden within the cultural and performing arts sphere.

Referens
Ytterligare information
Motivation for cancelling:
After reviewing the tenders as stated in chapter 10 (Subsections a and b) in the Tender document, Operan came to the conclusion that all the tenders contained some non-conformities. Therefore all the tenders were rejected. The tenderers received their individual feedback on 8.6.2018. All the tenderers accepted the decision.
Visa mer
Due to the fact that Operan did not receive any qualified tenders and the provisions pursuant to Chapter 6, Sections 12-13 of the Swedish Public Procurement Act (2016:1145) (“PPA”) were considered to be fulfilled, Operan decided to convert the procurement procedure to negotiated procedure without prior publication.
Visa mer
Källa: OJS 2018/S 200-455287 (2018-10-15)
Nya upphandlingar inom relaterade kategorier 🆕
Relaterade sökningar 🔍
Region:
Sverige Östra Sverige Stockholm Stockholms län
Produkter/tjänster:
Programvara och informationssystem Programvara för nätverk, Internet och intranät Programvara för nätverk Diverse programvara för nätverk Programvara för administration Programvara för affärstransaktioner och... Programvara för försäljning,... Informationssystem och servrar Informationssystem IT-tjänster: konsultverksamhet,...