Beskrivning av upphandlingen
Kungliga Operan seek to procure a new ticketing and CRM system,with the vision to offer its customers one of the best online buying experiences and customer journeys in Sweden within the cultural and performing arts sphere.
The contracted system must also handle donations and sales of merchandise as well as support customer relationship management (CRM) and internal marketing and administrative functions and systems linked to sales, such as analytics, reports and financial reporting.